engleski

CONFLICT MANAGEMENT STRATEGIES IN A TEAM OF PRE- SCHOOL TEACHERS

Daily implementation of training - educational work in the preschool education system takes new forms including various teamwork processes among preschool educators. Working in a team contributes significantly to the strenghtening and motivating the participants to achieve the goals and objectives, reinforces individuals in a group performance and supports the expansion of knowledge and experience, but also includes various conflict situations. A conflict represents a situation in which there are at least two or more opposing views of situations, events, feelings or the way of dealing with problems. One of the most frequent reasons why conflicts occur within a team is disagreement on goals, priorities and ways of perfoming the tasks. Most of the conflicts do not occur because of the disagreements in a character, but because of the insufficient and inadequate communication between the team members. The ability to successfully resolve conflicts is of great importance for strengthening and improving relationships within the team which leads to raising the quality of work and the achievement of goals of both the team of educators and the entire pre- school institution. The aim of this paper is to determine which of the skills and strategies of the conflict resolution are mostly applied in the team of preschool educators – evasion, yielding, imposition, compromise or collaboration, and to determine whether there are any differences in the resolving the conflict within the team of educators in terms of age and years of service. For this purpose, we developed a questionnaire including 25 statements on which the participants had to express their opinions in Likert scale of five different levels ranging from "strongly disagree" (1) to "strongly agree" (5).

teamwork ; preschool educators ; conflicts ; conflict resolutions

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