engleski

Students’ Satisfaction and Expectations in Higher Education – a Survey

This paper presents a research on the criteria of students’ satisfaction and their study expectations in the field of informatics. First year students’ expectations from the study were measured using a survey. It was focused on eleven criteria: study program, organization of the study, the content of obligatory courses, the choices of elective courses, the art and quality of informing, teaching style and teaching methods, grading style and grading criterion, availability of literature and learning materials, availability of IT resources, the possibility for acquiring practical competencies and quality of communication with teachers. The main contributions of this paper are: a) a defined set of satisfaction criteria, b) information on students’ perception of influence of criteria on overall satisfaction with the study and c) insight into students’ expectations from the study.

Survey, Student preferences, Study satisfaction, Study expectations

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