engleski

Selecting Key Performance Indicators in Universities – Academic perspective

In recent years, the systems of performance indicators occur in terms of the increasing importance of analyzing peformances of Higher Education Institutions in order to increase the effectiveness and efficiency, with the most rational use of resources and greater transparency. In the process of developing a system for monitoring performance, the selection of indicators requires special attention when taking into account different needs of stakeholders. Among different criteria for selection of indicators, a detailed study may be focused on the relevance of key indicators for teaching staff. This paper presents the results of the pilot phase of the research in the field of relevance of performance indicators at the Faculty of Technical Sciences, University of Novi Sad, within the teaching population of the Department of Industrial Engineering and Management. The pilot phase included 59 respondents from a total of 140 teachers who make up the target population. The obtained data were analyzed using Mean- Variance method which is used to rank indicators by relevance and which is basis for further analysis and comparison of results with other groups of stakeholders in determining the common set of key performance indicators.

Key Performance Indicators, Selection of Indicators, Relevance, University

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