engleski

Social business process management in practice : Overcoming the limitations of the traditional business process management

Business process management (BPM) is a well- known holistic discipline used widely in practice for managing business processes and achieving better organizational performance. However, recently, due to technological development, using a traditional approach to BPM is not enough anymore. The answer to the limitations of the traditional BPM has been found in the introduction and application of the social software principles in the management of business processes within a new and emerging area called social BPM. In order to investigate its implementation and usage within the companies, a literature review has been conducted. It confirmed that social BPM is a developing phenomenon. Overall, 31 papers with case studies dealing with the usage of social BPM have been selected for further analysis. The case studies have been analysed with regard to structure, process and content dimensions as well as risk management and crisis.

Business process management, social business process management, crisis, literature review, risk management

Rad je djelomično financiran potporom Sveučilišta u Zagrebu u okviru projekta ‘Modelling in the knowledge economy using decision support methods’ pod vodstvom prof.dr.sc. Mirjane Pejić Bach, a djelomično u okviru projekta Hrvatske zaklade za znanost HRZZ-IP-2014-09-3729 PROSPER - Procesna i poslovna inteligencija za poslovnu izvrsnost pod vodstvom prof.dr.sc. Vesne Bosilj Vukšić.