engleski

Attitudes to and Usage of Internet and e- Services by Citizens in Croatia: General Population vs. Business Population

This paper investigates the usage of Internet and e services by citizens in Croatia. The focus of research is to resolve, if any significant difference in use of e-services and the Internet for private purposes exists between: 1) the general population of citizens (representative sample of 2 county HRs) and 2) citizens who are employed and who are using e- services and the Internet for business purposes. The first sample includes adults from two north-west counties in Croatia (N=427), and the second one includes employees in Croatian small, middle-sized and large companies (N=436). Survey results showed significant differences in using Internet and e services for almost all activities that have been in focus of this research: information search, education, communication, social networking, entertainment, financial activities, commercial activities and participation in civil activities (petitions, discussions). Non- significant differences were found only for participating in political activities.

ICT ; e-services ; benefits of ICT

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