engleski

University Key Performance Indicators – Students perspective

Systems of Key Performance Indicators - KPI’s in universities has become very popular tool not just for measuring progress of the achieved goals as a basis for more efficient resource allocation, but also for informing stakeholders and comparing instituions. One of the main issues in the process of designing system of KPI’s is the selection of appropriate indicators which directly depends on the purpose of the system and on the stakeholders view. The objective of this paper was to select relevant performance indicators from the students perspective, as one of the most important stakeholders, as a basis for developing performance indicators system, and to present their use for the purpose of more efficient resource allocation. Students were expected to give their opinion of relevance and actual values on each performance indicator which was than used for comparing the relevant (desired) value of indicators with their actual (observed) value, providing further guidelines for improvement and better resource allocation. Perfomanse indicators were selected by ranking most relevant indicators, from students perspective, using Mean-Variance methodology which were than compared to their actual value. The survey included a sample od 204 student form the area od Industrial Engineering and Engineering Management within the field of Technical and Technological Sciences in Serbia. Results showed the gap between desired and actual value on all relevant indicators, which indicates the existance of systemic deviation caused by systemic factor pointing further to the need for realocating reosurces in the most relevant areas of student interests.

Key Performance Indicators ; University ; Students

nije evidentirano