On the line, a practical training in telephoning skills
Sveučilište J.J. Strossmayera U Osijeku, Ekonomski fakultet u Osijeku
phone call, typical phrases, messages, communication problems, making arrangements, dealing with complaints, selling on the phone
Telephonig is a difficult communication skill which has to be learnt. In order to manage communication effectivelly, knowledge of telephone conventions and techniques are very important. The book is a collection of exercises collected from various sources, which have proven useful in teaching English for telephone purposes.
Contrib. to CROSBI by:
firstname.lastname@example.org (email@example.com), 12. Apr. 2010. u 12:15 sati