Nalazite se na CroRIS probnoj okolini. Ovdje evidentirani podaci neće biti pohranjeni u Informacijskom sustavu znanosti RH. Ako je ovo greška, CroRIS produkcijskoj okolini moguće je pristupi putem poveznice www.croris.hr
izvor podataka: crosbi

Service Quality Measurement in Health Tourism Sector : An Exploratory Study (CROSBI ID 124289)

Prilog u časopisu | izvorni znanstveni rad

Horvat, Jasna ; Marković, Suzana ; Raspor, Sanja Service Quality Measurement in Health Tourism Sector : An Exploratory Study // Ekonomski vjesnik, (2005), 1/2; 63-76

Podaci o odgovornosti

Horvat, Jasna ; Marković, Suzana ; Raspor, Sanja

engleski

Service Quality Measurement in Health Tourism Sector : An Exploratory Study

The research has examined the SERVQUAL instrument as a possible measure to assist managers and researchers in evaluating service quality. The SERVQUAL instrument can serve as a useful indicator for managers in health tourism sector attempting to identify areas of needed service improvement and to researchers seeking a success measure of health tourism services. The purpose of the study is to provide a short theoretical and methodological review of the existing tools for measuring service quality, and to testing an adapted version of SERVQUAL instrument in health tourism sector. The aim of the present research is the descriptive and multivariate statistical analysis of a SERVQUAL scale adjusted for health tourism sector. The final section of the study is devoted to developing and proposing new directions for future service quality management and measurement.

service quality; SERVQUAL; factor analysis; reliability analysis; helth tourism

nije evidentirano

nije evidentirano

nije evidentirano

nije evidentirano

nije evidentirano

nije evidentirano

Podaci o izdanju

(1/2)

2005.

63-76

objavljeno

0353-359X

Povezanost rada

Ekonomija