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Pregled bibliografske jedinice broj: 302964

Časopis

Autori: Marković, Suzana
Naslov: Expected service quality measurement in tourism higher education
( Expected service quality measurement in tourism higher education )
Izvornik: Naše gospodarstvo (0547-3101) 52 (2006), 1-2; 77-85
Vrsta rada: članak
Ključne riječi: service quality ; SERVQUAL ; multivariate statistical analysis ; higher education ; Croatia
( service quality ; SERVQUAL ; multivariate statistical analysis ; higher education ; Croatia )
Sažetak:
This paper starts with background theory and the outlines the results of an exploratory study conducted on students at the Faculty of Tourism and Hospitality Management in Opatija (Croatia). The aims of the study are to: (1) provide a brief review of the existing tools for measuring students' experience, (2) assess students' expectations of service quality in tourism higher education, (3) test the reliability of a modified SERVQUAL scale, (5) establish the number of dimensions of service quality in tourism higher education. This study has contributed to knowledge about the service quality constructs in tourism higher education in Croatia by refining and developing the SERVQUAL scale.
Izvorni jezik: eng
Rad je indeksiran u
bazama podataka:
EconLit
Kategorija: Znanstveni
Znanstvena područja:
Ekonomija
URL cjelovitog teksta:
Google Scholar: Expected service quality measurement in tourism higher education
Upisao u CROSBI: Suzana Marković (suzana.markovic@fthm.hr), 21. Srp. 2007. u 18:30 sati



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