In the area of logistics forwarding the needs for the ''one click away'' information availability is becoming more and more significant. Fast access and information disposability are important to all subjects who take part in the production of transport-logistics services, including forwarding operator who plans, organizes and integrates all transport and logistics activities for his client. In the modern development of the information technologies and greater demand from the clients, quality of the service and the efficiency of the forwarding operator depend greatly on the electronic data exchange (regarding documents and papers). Therefore, this scientific research brings forth the notion of the representation, possibilities and effects of the information technologies and electronic data exchange in the logistics forwarding services, its usefulness in the analysis and systematization of all classical (written) documents that are a part of correspondence of any forwarding operator, and therefore gives examples and the basic characteristic of the electronic documents in transport and trade. Positive effects of electronic documentation being used in the function of competition in the logistics-forwarder business activities are particularly analyzed and defined.

Tehnologija prometa i transport