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Pregled bibliografske jedinice broj: 574447

Časopis

Autori: Marković, Suzana; Raspor, Sanja
Naslov: Investigating perceived service quality in Croatian restaurant industry using DINESERV model
( Investigating perceived service quality in Croatian restaurant industry using DINESERV model )
Izvornik: Studia Negotia Universitatis Banes-Boyai Journal (1224-8738) 55 (2010), 4; 5-13
Vrsta rada: članak
Ključne riječi: Service quality; DINESERV; statistical analysis; restaurant industry
( Service quality; DINESERV; statistical analysis; restaurant industry )
Sažetak:
The purpose of this study is to assess perceptions of restaurant customers and to determine the factor structure of perceived restaurant service quality. A modified DINESERV model was applied. The model was tested on the sample of 32 restaurants on the Opatija Riviera (Croatia), resulting with 156 usable questionnaires on which statistical analysis was performed. Results suggest a rather high perceived service quality, explained with two main dimensions, namely “overall dining experience” and “restaurant ambience”.
Izvorni jezik: eng
Kategorija: Znanstveni
Znanstvena područja:
Ekonomija
URL cjelovitog teksta:
Časopis izlazi u samo elektroničkom izdanju: NE
Google Scholar: Investigating perceived service quality in Croatian restaurant industry using DINESERV model
Upisao u CROSBI: sraspor@veleri.hr (sraspor@veleri.hr), 19. Ožu. 2012. u 12:38 sati



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