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Autori: Leko, Vlado; Jurčević, Branka; Ivanišević Hernaus, Ana
Naslov: Improving consumer protection on bank market
( Improving consumer protection on bank market )
Izvornik: Proceedings of the 1st Dubrovnik International Economic Meeting DIEM 2013 Scientific Conference on Innovative Approaches to the Contemporary Economic Problems / Vrdoljak Raguž, Ivona ; Lončar, Iris (ur.). - Dubrovnik : Sveučilište u Dubrovniku , 2013. 653-669 (ISBN: 978-953-7153-30-4).
Skup: 1st Dubrovnik International Economic Meeting - DIEM 2013
Mjesto i datum: Dubrovnik, Hrvatska, 27.-29.09.2013.
Ključne riječi: consumer protection; financial services; social responsibility
( consumer protection; financial services; social responsibility )
Sažetak:
Consumer protection within a broader area of social responsibility and ethics in banking has recently been attracting increased interest of researchers and professionals. The global financial crisis, which started in 2007, has put consumer protection under great scrutiny by initiating changes in behavioural patterns both of banks and consumers. Besides being an ethical question, consumer protection is also an important social and political question, usually appearing together with excessive problems, significant for financial stability as well. The aim of this paper is to investigate problems in bank consumer protection in Croatia both from regulatory and from practical aspect, and planned solutions for detected problems, as well as to analyse examples found in developed countries. Qualitative methodology is applied in the research, based on in-depth interviews with subject matter experts. By studying practical solutions for consumer protection on a global level, particularly focusing on the USA and Western European countries, the paper proposes the best practice of consumer protection applicable in Croatia.
Vrsta sudjelovanja: Predavanje
Vrsta prezentacije u zborniku: Cjeloviti rad (više od 1500 riječi)
Vrsta recenzije: Međunarodna recenzija
Projekt / tema: 067-0000000-1438
Izvorni jezik: eng
Kategorija: Znanstveni
Znanstvena područja:
Ekonomija
Upisao u CROSBI: Ana Ivanišević (aivanisev@efzg.hr), 4. Pro. 2013. u 11:45 sati



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