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Pregled bibliografske jedinice broj: 790942

Zbornik radova

Autori: Tomičić Furjan, Martina; Kišić, Marija; Dobrović, Željko
Naslov: Implementation of ISO 9000 standard supported by performance measurement
( Implementation of ISO 9000 standard supported by performance measurement )
Izvornik: Economic and Social development / Vuletić, Ante ; Vlahov, Rebeka Danijela ; Pihir, Igor (ur.). - Zagreb : Varazdin Development and Entrepreneurship Agency, Varazdin, Croatia ; University North, Koprivnica, Croatia , 2015. 464-470.
ISSN: 1849-7535
Skup: 11th International Scientific Conference on Economic and Social Development – Building Resilient Society
Mjesto i datum: Zagreb, Hrvatska, 17-18.12.2015.
Ključne riječi: Quality managent systems ; ISO 9000 ; Balanced scorecard
( Quality managent systems ; ISO 9000 ; Balanced scorecard )
Sažetak:
The implementation of a quality management system is a long process that requires the involvement of all employees in all business segments. The ISO 9000 family addresses various aspects of quality management. In order to ensure that ISO 9000 standard is used according to defined rules and requirements, it is necessary that the process of its implementation is properly supported through contemporary management tools.Balanced Scorecard(BSC)is a method for performance measurement and management, that can be applied with two different purposes: either as a system for continuous monitoring and management of business systems, or as a means for supporting, evaluating and monitoring the implementation of a one-time endeavor. In this paper, the BSC method will be used to support the realization of "the implementation of quality management system according to ISO 9000” defined as a strategic objective.
Rad je indeksiran u
bazama podataka:
Conference Proceedings Citation Index - Social Science & Humanities (CPCI-SSH) (sastavni dio Web of Science Core Collectiona)
Vrsta sudjelovanja: Predavanje
Vrsta prezentacije u zborniku: Cjeloviti rad (više od 1500 riječi)
Vrsta recenzije: Međunarodna recenzija
Izvorni jezik: eng
Kategorija: Znanstveni
Znanstvena područja:
Informacijske i komunikacijske znanosti
URL Internet adrese: http://www.esd-conference.com/Book_of_Proceedings_Zagreb2015_Online.pdf
Upisao u CROSBI: Martina Tomičić (martina.tomicic@foi.hr), 21. Pro. 2015. u 12:15 sati



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