engleski

Implementation of ISO 9000 standard supported by performance measurement

The implementation of a quality management system is a long process that requires the involvement of all employees in all business segments. The ISO 9000 family addresses various aspects of quality management. In order to ensure that ISO 9000 standard is used according to defined rules and requirements, it is necessary that the process of its implementation is properly supported through contemporary management tools.Balanced Scorecard(BSC)is a method for performance measurement and management, that can be applied with two different purposes: either as a system for continuous monitoring and management of business systems, or as a means for supporting, evaluating and monitoring the implementation of a one-time endeavor. In this paper, the BSC method will be used to support the realization of "the implementation of quality management system according to ISO 9000” defined as a strategic objective.

Quality managent systems ; ISO 9000 ; Balanced scorecard

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