engleski

EMPLOYEE MOTIVATION IN PUBLIC ADMINISTRATION

Employee motivation is an important factor affecting employee performance and thus one of the major concerns of today’s management. It is imperative that a person in charge of motivating employees considers motivation from the point of view of the individual that needs to be motivated rather than from his or her own perspective. Motivational factors, i.e. the needs, desires and goals of employees must be identified and satisfied to motivate top performance. The paper seeks to identify and examine the motivational factors and give an overview of significant content and process theories of motivation for the purpose of exploring the motivation of civil servants. The paper starts with the theoretical background which is followed by the empirical section exploring the motivation of civil servants in the Customs Administration. The research results relating to the proposed hypotheses are intended to increase awareness of the importance of motivation and to inform of motivation techniques for the attainment of organisational goals in an effective and efficient manner.

public administration ; motivation ; theories of motivation ; motivators

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