engleski

BUSINESS COMMUNICATION IN AN ORGANISATION

The paper deals with business communication in an organisation, stressing its importance for any type of organisation. What is meant by organisation is the association of people, i.e. employees whose goal is to fulfil certain tasks. This simple definition implies the need for business communication, which involves transmitting the message from the sender to the receiver. Organisational success depends largely on the quality of communication. The latter is built up by employees with their communication skills, which are crucial in all segments of company operations. It is important to develop these skills as they can have a significant impact on company performance. Disagreement between two or more participants can escalate into conflict. In organisations with large number of employees disagreement is to be expected. It is important to recognize conflict in time, deal with it and possibly resolve it, thus preventing negative action by participants. Proper business communication is of utmost importance also in resolving conflicts.

organisation, communication, business communication, formal and informalcommunication, conflict

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