Using Information Technology in Business Process Re-Engineering: Case Study of Tax Administration Croatia (CROSBI ID 672153)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Hak, Mario ; Andrlić, Berislav ; Šostar, Marko
engleski
Using Information Technology in Business Process Re-Engineering: Case Study of Tax Administration Croatia
Efficiency has long played a central role in the contested terrain of public administration values. The theoretical part of this paper explains the role and importance of organizational theory at the micro and macro level. The new public management movement was only the latest demand that public organizations promote efficiency by adopting new information technology. This paper analyzes the existing business processes and explores how to determine the optimal model of business processes in the Tax Administration using information technology. The goal of this model of bussines is to increase business efficiency and reflecting on all users of the Tax Administration
information technology, business process, customer relationship management
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Podaci o prilogu
160-166.
2018.
objavljeno
Podaci o matičnoj publikaciji
Proceedings of the 3rd International Conference on Recent Trends and Applications in Computer Science and Information Technology
Endrit Xhina, Klesti Hoxha
Tirana: University of Tirana, Albania
1613-0073
Podaci o skupu
3rd International Conference on Recent Trends and Applications in Computer Science and Information Technology (RTA-CSIT 2018)
predavanje
23.11.2018-24.11.2018
Tirana, Albanija