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Pregled bibliografske jedinice broj: 653018

Časopis

Autori: Dlačić, Jasmina; Arslanagić, Maja; Kadić- Maglajlić, Selma; Marković, Suzana; Raspor, Sanja
Naslov: Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
Izvornik: Total quality management & business excellence (1478-3363) 25 (2013), 1/2; 141-157
Vrsta rada: članak
Ključne riječi: perceived service quality ; customer-perceived value ; repurchase intention ; higher education
Sažetak:
The present study proposed and tested a conceptual model incorporating perceived service quality, customer-perceived value, and repurchase intention in a highereducation context. The main purpose was to empirically investigate the relationships between these concepts ; thus, three hypotheses were postulated. Empirical data were collected among undergraduate students in Bosnia and Herzegovina and Croatia. A total of 735 cases were used to assess the overall fit of the proposed model and to test hypotheses using covariance-based structural equation modelling. The results support the proposed conceptual model, showing that perceived service quality and customer-perceived value have a positive and significant influence on repurchase intention, as well as that perceived service quality has a positive and significant impact on customer-perceived value. Therefore, the study contributes to the existing literature reporting the findings on quality and value in an educational context, with evidence from South Eastern Europe. Implications of the results are discussed, and recommendations for future research are made.
Projekt / tema: 081-1151212-1454
Izvorni jezik: ENG
Rad je indeksiran u
bazama podataka:
Current Contents Connect (CCC)
Scopus
SCI-EXP, SSCI i/ili A&HCI
Social Science Citation Index (SSCI) (sastavni dio Web of Science Core Collectiona)
Kategorija: Znanstveni
Znanstvena područja:
Ekonomija
URL Internet adrese: http://www.tandfonline.com/doi/abs/10.1080/14783363.2013.824713#.VLkxVSysTp4
http://www.tandfonline.com/doi/abs/10.1080/14783363.2013.824713
https://doi.org/10.1080/14783363.2013.824713
Broj citata:
Altmetric:
DOI: 10.1080/14783363.2013.824713
URL cjelovitog teksta:
Google Scholar: Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
Upisao u CROSBI: Jasmina Dlačić (jasmina.dlacic@ri.t-com.hr), 8. Stu. 2013. u 21:21 sati



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