crta
Hrvatska znanstvena Sekcija img
bibliografija
3 gif
 Naslovna
 O projektu
 FAQ
 Kontakt
4 gif
Pregledavanje radova
Jednostavno pretraživanje
Napredno pretraživanje
Skupni podaci
Upis novih radova
Upute
Ispravci prijavljenih radova
Ostale bibliografije
Slični projekti
 Bibliografske baze podataka

Pregled bibliografske jedinice broj: 139573

Ostalo

Autori: Bošković, Desimir; Vukčević, Mladen; Štoković, Igor
Naslov: Total management of human resources in the hotel industry of the 21st century
( Total management of human resources in the hotel industry of the 21st century )
Izvornik: Tourism in the Czech Republic, Tabor 2003
Vrsta: Znanstveni
Godina: 2003
Ključne riječi: Human resources; total management; service quality; organisation
( Human resources; total management; service quality; organisation )
Sažetak:
Tha authors of this study underline the importnce of the human resources as a factor of existence and development in the catering industry of the 21st century. As a resoult, the startin point of this study is the role that human resources have in the new century and the chances of their realisation. Managment of the human resources in the hotel industry is being given great attention, both from the organisation and social aspect, stressing the individual and creational aspect of the human resources development. The research accomplished trough questionnaries during the year 2002 shows a noticeable this satsisfaction-coming from both foreign and domestic tourists, relating to qualitiy of services available on the Croatian part of the Adriatic area. This is the reason why far greater care should be dedicated to training of workers and to a permament education of employees especially to managers-as a solution to development of the Croatian hotel industry in the 21st century.
Projekt / tema: 0147005
Izvorni jezik: eng
Znanstvena područja:
Ekonomija



  Verzija za printanje   za tiskati


upomoc
foot_4